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PopParadise Help Center

Get answers. Launch strong.

Everything organizers and supporters ask us, plus the step-by-step playbooks our most successful fundraisers follow. Search, or jump to a section.

Getting started

What PopParadise is, who it is for, and what happens in the five minutes it takes to launch.

What is PopParadise?

PopParadise is an online fundraising platform built around handcrafted gourmet popcorn. You create a fundraiser page in about five minutes, share your link, and your supporters buy popcorn that ships straight to their door. You keep 50% of the popcorn sold. No minimums, no setup fees, no inventory, no cash to collect, and nothing to deliver.

Who can run a PopParadise fundraiser?

Anyone with a goal: sports teams and clubs, elementary schools, PTOs and PTAs, churches and youth groups, charities and non-profits, performing arts programs, and individuals raising money for themselves or someone they love (tuition, a trip, medical bills, a family in need). Anyone under 18 must have permission and involvement from a parent or guardian to access and use the site.

What kinds of fundraisers can I launch?

There are three options when you click Get Started:

  • Individual Fundraiser. One personal page for you or your cause. Use the Invite Wizard to rally support by email, text, and social media, plus an auto-generated QR code flyer.
  • Charity Fundraiser. The same single-page setup, for a specific charity, non-profit, special event, or philanthropic cause.
  • Team or Group Fundraiser. Your team members each get their own page and goal, all rolling up to one group total. You pick a launch style: Participant Style (members are old enough to have a phone and enter their own contacts) or Parent Style (parents join and add their kids, best for elementary schools and youth sports). See Team & group.
How long does setup take?

About five minutes. You will enter a fundraiser name, a short story about what you are raising money for, a start date, a goal, and a category (for example, Soccer Camp or Classroom Supplies). Team fundraisers also pick a launch style and search for your organization by state (you can add a new one if it is not listed). The last step collects the organizer's contact info so we know where to send your check.

What should I have ready before I start?

A photo or logo for your page, a 15-second video explaining why you are raising money (optional, but it works), a realistic goal, and your mailing address for the check. For team fundraisers, have your roster or participant list handy so you can invite everyone the moment you launch.

How long does a fundraiser run?

Ten days by default. The end date is set automatically to 10 days after your start date, and you can change it in Edit Campaign. We recommend keeping it short: a focused 10-to-14-day push raises more than a fundraiser that drags on, because urgency drives sharing and buying.

Can I change my fundraiser after I launch?

Yes. Open your dashboard and click Edit Campaign to update the title, dates, story, goal, category, photo, video, subgroups, corporate sponsor logos, and contact info. Two things lock after setup: your fundraiser type and launch style, and your payout method.

Do I need to buy or stock any popcorn?

No. Supporters order through your page, PopParadise ships every order directly to them, and you never touch product, cash, or checks.

Is there any cost to use PopParadise?

No. There are no setup fees, no minimums, and no hidden charges. PopParadise is paid from the sale itself: you keep 50% of popcorn sold and we cover the popcorn, packaging, payment processing, and technology with the rest.

Money: what you keep and how you get paid

50% of popcorn sold, 90% of donations, one check after your fundraiser ends.

How much of each sale do we keep?

50% of popcorn sold and 90% of every straight donation. Those percentages are calculated on the product and donation amounts; shipping and sales tax paid by the supporter are separate and are not part of the split either way.

Are there any fees taken out of my check?

No. There are no setup fees, no processing fees, and no handling fees taken from your share. Your dashboard shows the total your supporters spent; your check is 50% of the popcorn sold plus 90% of donations.

Can supporters donate without buying popcorn?

Yes. Every fundraiser page has a Just Donate button, and every popcorn checkout offers the chance to add a donation ($50, $125, $250, $500, or a custom amount). You keep 90% of donations.

How and when do we get paid?

By check. Your check is made out to the payee name you entered during setup and mailed to the organizer's contact address within 2 business days after your fundraiser ends.

To update your payout check information: Go to Edit Campaign on your fundraiser and update the Check Payable To name and/or the Mailing Address.

Important: These updates must be completed within 24 hours after your fundraiser ends so the correct information is used before the check is printed.

Can we get paid early or in installments?

No. One check, after the end date. If you need funds sooner, shorten your end date in Edit Campaign.

My check has not arrived. What should I do?

First check with your school office, mailroom, bookkeeper, or treasurer, since checks for organizations are often routed there. If it has been more than 10 business days since your fundraiser ended, email support@pop-paradise.com with your fundraiser name and ID (shown on your dashboard) and we will trace or reissue it.

Are popcorn purchases or donations tax-deductible?

Popcorn purchases are generally not tax deductible. For donations, it depends on your organization and the type of transaction, so please consult a tax professional. PopParadise does not provide tax advice.

Can we add prizes or incentives for participants?

Yes, and we recommend it for youth groups and elementary schools. Prizes come out of your proceeds, so plan for roughly 1% of your goal in small rewards tied to sharing (not dollars raised). See the launch playbooks for ideas that work.

What about corporate sponsors?

Local businesses can sponsor your fundraiser directly from your page with a minimum sponsorship of $250. Sponsors who give at that level get their logo displayed on your fundraiser page, and you can also add sponsor logos yourself under Edit Campaign, Sponsors. The $250 minimum is the same for every fundraiser and cannot be changed. Sponsorships are treated as donations, so you keep 90%.

Team and group fundraisers

Join codes, launch styles, subgroups, admins, and what the dashboard scores mean.

What is the difference between Participant Style and Parent Style?

Participant Style is for groups whose members have their own phone and can enter contacts themselves: high school and middle school teams, bands, clubs, travel teams, adult groups. Each member joins with your participant join code, builds their own page, and sends invites.

Parent Style is for groups whose members are too young to do that: elementary schools, youth sports, and little leagues. Parents get the invite, create one account, add their kid or kids as participants, and send the invites on their behalf.

You choose the style during setup and it cannot be changed afterward, so if you are unsure, ask: can every participant reliably enter 20 contacts from their own phone? If not, choose Parent Style.

How do participants join my fundraiser?

Four ways, all from the Invite Participants button on your dashboard: send email invites, send text invites, copy a ready-made message for your team app (GroupMe, TeamSnap, Band, etc.), or copy your join link. Participants can also go to My Account and enter your 8-digit participant join code, or scan the QR code on your printed flyer.

Each participant creates a login with their real name and email, uploads a profile picture, picks a subgroup if you have set them up, and goes through the Invite Wizard.

What is the admin join code and who should have it?

The admin join code (click to reveal it on your dashboard) gives someone full control of the fundraiser, so share it only with assistant coaches, co-chairs, or a treasurer. If a participant joins with the admin code by mistake, open Admins on your dashboard and click Convert to participant next to their name.

What are subgroups and when should I use them?

Subgroups let participants choose a team, grade, class, or position group when they join (Varsity and JV, 3rd Grade and 4th Grade, Team Blue and Team Red). Add them under Edit Campaign, Subgroups, before anyone joins. They make friendly competition easy and let you see which group is pulling its weight.

What do the dashboard scores mean?
  • Participation Score is the share of participants who have entered at least 20 contacts or raised $500. Aim for 50% or higher; it is the single best predictor of how much you will raise.
  • Contact Quality Score measures how many of the entered emails and phone numbers are real and deliverable. Low scores usually mean typos or made-up addresses; ask participants to re-check.
  • Participants with at least 1 donation shows what share of your roster has at least one supporter. Push toward 100%: a participant with zero supporters almost always has zero contacts entered.

The participant table under the scores shows each person's profile picture status, parent shares, emails and phone numbers collected, social shares, bags sold, supporters, and total raised. Sort by any column to see who needs a nudge.

Can a parent manage more than one child?

Yes. In a Parent Style fundraiser, one parent account can add up to five children. Supporters who order through that family's page have their purchase credited equally across the kids on the account.

Can I remove a participant?

A participant who has not yet received a sale can be removed from the participant list. Once they have a supporter, they stay on the roster so that supporter's purchase is always credited correctly. Email support@pop-paradise.com if you need help.

How do supporters know which participant to credit?

Every invite a participant sends links to their personal page, so orders from that link credit them automatically. Supporters who arrive through the group link or a QR flyer pick a participant from a dropdown at checkout.

Can I invite supporters myself as the organizer?

Yes. The Invite Wizard on your dashboard works for admins too, with no limit on the number of emails, and your QR Flyer and Copy Link go to the group page. Organizer invites are great for boosters, alumni, and the school community, but the participants' own invites to their families are what drive most of the money.

Inviting supporters

The Invite Wizard, who to invite, and the reminders PopParadise sends for you.

How do I get the word out?

Through the Invite Wizard on your dashboard. It walks you through three channels in order: email (import from your address book or paste addresses), text (paste cell numbers), and social (one-click Facebook and X, a copy link for Instagram, Snapchat, and group chats). Every message goes out with your name, your photo, and a link to your personal page, so the people you know see it is really you.

How many people should I invite?

At least 20, and more is better. Think of it like a wedding guest list: grandparents, aunts and uncles, cousins, godparents, your parents' coworkers and friends, neighbors, former coaches and teachers, your family's dentist or realtor, alumni, church friends. The one rule: only invite people who know you. Do not send to strangers, teachers at your school, or teammates who are already in the fundraiser.

Does email or text work better?

Both, together. Texts get opened almost instantly and drive most of the first 72 hours; emails carry your photo and story and get automatic reminders. The best move is to send the email first, then text the same person: "Hey Uncle Bob, just sent you an email about my popcorn fundraiser. Check it out!"

Does PopParadise send reminders for me?

Yes. Everyone you invited who has not ordered yet gets automatic reminder emails with 14, 7, and 2 days left and reminder texts with 10 and 4 days left, each one from you with your photo and link. Reminders stop the moment someone orders. In Parent Style fundraisers, parents who have not joined yet get an automatic email and text 2 days after they were invited, and another email 7 days after. Every supporter gets an emailed receipt the moment they order, and that receipt doubles as their thank-you from you.

Can I re-send to someone or send more invites later?

Yes. Log in anytime, open your fundraiser, and go back through the Invite Wizard. The Previously Sent lists show who you have already reached so you do not double up. Adding a second wave of contacts mid-fundraiser is the fastest way to restart momentum.

What is the QR Flyer?

A printable PDF with your fundraiser name and a QR code that opens your page. Hand it out, hang it at practice, put it on the scoreboard, tape it to a lunchroom table, or screenshot it and share it phone-to-phone. Participants in a team fundraiser each have their own QR flyer so door-to-door and in-person asks credit the right person.

What should my video say?

Keep it to 15 seconds, shot in landscape on your phone: who you are, what you are raising money for, "please help us reach our goal by grabbing some popcorn below," and a thank-you. Upload it under Edit Campaign, Media, or paste a YouTube or Vimeo link. Fundraisers with a video raise about 25% more than those without.

Will my contacts' information be shared or sold?

No. Emails and phone numbers entered into PopParadise are used only to send invites and reminders for your fundraiser. They are never sold or shared, and anyone can reply STOP to a text or click unsubscribe in an email.

Can supporters share my fundraiser with their friends?

Yes, and about one in four do. Every fundraiser page has a Share this Fundraiser section with email, Facebook, and copy-link options, so a happy supporter can pass your page along.

For supporters: ordering, shipping, and returns

How to buy, when it arrives, and what to do if something goes wrong.

How do I support a fundraiser?

Open the link you were sent (or scan the QR code), pick your popcorn from the store on that page, and check out. If the page belongs to a team, choose the participant you want to credit if they are not already selected. You can leave a message of encouragement that shows on the supporter wall, or check Stay Anonymous to hide your name.

How much is shipping?

Shipping is calculated at checkout based on the size of your order and your shipping zone. Larger orders are the best value, since shipping is capped: bundles like the 4 Piece Sampler, 6 Piece Variety Pack, and Mega Variety stretch both your gift and your shipping dollar.

When will my popcorn arrive?

Orders are packed within 1 to 3 business days and ship for fast turnaround, so most orders are on your doorstep within a couple of weeks of purchase. You will get an email with your order number when it is processed and another when it ships.

Where do you ship?

Anywhere in the United States and Canada. We cannot ship to P.O. boxes or APO/FPO addresses, so please use a street address. Shipments to Alaska and Hawaii take longer (about 8 days in transit); email support@pop-paradise.com before ordering for those.

Can I ship to someone else as a gift?

Yes. Enter their street address at checkout. Be sure to include the recipient's full first and last name, since carriers may return packages addressed to an incomplete name.

What if it is hot where I live?

Our popcorn is drizzled with real chocolatey coatings, so when the temperature at your address is 90 degrees or warmer we may hold your order until it cools off or offer expedited shipping. We will email you if that happens, and you can ask us to ship anyway if someone will be home to bring it inside.

Can I change or cancel my order?

Yes, as long as it has not been packed. That is usually within 24 hours of ordering. Email support@pop-paradise.com with your order number and the change you need. Because every order is packed to order, we cannot cancel or change it once preparation has begun.

My order arrived damaged, melted, or wrong. What now?

Email support@pop-paradise.com with your order number and a photo of what you received, and we will make it right with a replacement at no cost to you.

What is not covered?

We cannot refund or replace orders when the wrong quantity was selected, the address provided was incorrect or incomplete, nobody was available to receive the package, the order was re-routed after shipping, the product was mishandled after delivery, or the package was refused.

Can I get a refund?

Refunds are available only while the fundraiser is still open and your order has not been fulfilled. Once a fundraiser ends, the funds have been committed to the organization and refunds cannot be processed. Approved refunds take up to 10 business days to appear on your statement.

I did not get a receipt.

Receipts, which double as your thank-you from the fundraiser, are emailed automatically to the address entered at checkout. Check your spam or promotions folder first; if it is not there, email support@pop-paradise.com with the name on the order and the fundraiser you supported.

Why did I get an email or text about this fundraiser?

Because someone who knows you invited you. Messages come from the participant or organizer who entered your contact information, and they stop as soon as you order. Reply STOP to any text or click unsubscribe in any email to opt out.

Our popcorn

Four handcrafted flavors, sizes and bundles, allergens, and storage.

What flavors do you offer?

Four handcrafted, small-batch gourmet flavors, each one caramel corn hand-drizzled in small batches.

FlavorWhat's in the bagContains
Caramel Cashew PopCaramel corn, milk and dark chocolatey drizzle, roasted cashews, sea saltMilk, soy, tree nuts (cashews)
Cake PopCaramel corn, white chocolatey frosting drizzle, vanilla cream, rainbow glitterMilk, soy
Peanut Butter PopCaramel corn, chocolatey and peanut butter drizzle, mini peanut butter cups, roasted peanutsMilk, soy, peanuts
Cookies & Cream PopCaramel corn, crumbled chocolate sandwich cookies, white chocolatey drizzleMilk, soy, wheat, egg
What sizes and bundles can supporters buy?

Each flavor comes in a 10 oz bag ($19.95), a 19 oz bag ($39.95), and a 4-pack of 10 oz bags ($74.95).

Bundles: the 4 Piece Sampler (one 10 oz bag of each flavor, $74.95), the 4 Piece Variety (one 19 oz bag of your choice plus 10 oz bags of the other three, $90), the 6 Piece Variety Pack (three 19 oz and three 10 oz bags, $150), and the Mega Variety (four 19 oz and four 10 oz bags, $200).

Is the popcorn gluten-free, nut-free, or allergen-free?

No. All four flavors are made in a facility that uses milk, soy, wheat, peanuts, and tree nuts, and shared equipment means we cannot guarantee against cross-contact. Cake Pop and Caramel Cashew Pop contain no wheat ingredients, but they are not certified gluten-free. Full ingredient lists and allergen statements for every flavor are on our Nutrition Facts page.

What are the nutrition facts?

A quarter-cup serving runs 100 to 140 calories depending on the flavor, with 3 to 7 grams of fat and 12 to 16 grams of sugar. Full panels are on the Nutrition Facts page.

How should I store it, and how long does it keep?

Keep bags sealed in a cool, dry place out of direct sun. Popcorn is at its best within a few weeks of arrival, and the chocolatey drizzles will soften above about 80 degrees, so do not leave it in a hot car or on a porch.

Can I buy the popcorn without supporting a fundraiser?

PopParadise popcorn is sold through fundraiser pages. If you do not have a link, ask the team or organization you want to support for theirs, or start your own fundraiser.

Account, troubleshooting, and support

Logins, fixes for the common hiccups, and how to reach us.

I forgot my password.

Click Forgot password on the login page and follow the emailed link. Check spam if it does not arrive within a few minutes.

I ran a fundraiser before. Do I need a new account?

No. Log in with the same email and your past fundraisers appear under Ended Fundraisers on My Account. When you launch a new one, your previous supporters can be reached again, and past supporters are your most reliable buyers.

Where do I see who has supported me?

On your dashboard, the supporter wall on the right lists every purchase and comment. Organizers can also click Run Report to download a spreadsheet of participants, supporters, and totals for your records.

An email address or phone number was rejected.

The system blocks duplicates, obvious typos, and generic addresses like info@ or support@. Double-check the spelling and make sure each person is entered only once per fundraiser.

A participant joined with the wrong code or the wrong subgroup.

Open Admins to convert an accidental admin back to a participant. For subgroup changes or merging duplicate accounts, email support@pop-paradise.com with the fundraiser ID and the participant's name.

A supporter's order was credited to the wrong participant.

Email support@pop-paradise.com with the supporter's name, the order amount, and the participant who should receive credit, and we will move it.

Can I extend or reopen my fundraiser?

Yes. Change the end date under Edit Campaign while the fundraiser is active. If it has already ended and you want to reopen it, email support@pop-paradise.com with your fundraiser ID and the new end date.

How do I delete my account?

Email support@pop-paradise.com from the address on the account. We will send a verification email and process the deletion within 48 business hours.

How do I contact PopParadise?

Email support@pop-paradise.com or use the form on our Contact page. Include your fundraiser name and ID (organizers) or your order number (supporters) so we can help fast.

No matches. Try a different word, or email support@pop-paradise.com.

Launch playbooks

The platform handles shipping, payments, and reminders. What it cannot do is invite your people. These are the steps that decide how much you raise.

Your fundraiser is live the moment you finish setup, and everything happens from your phone. The one number that decides your result is how many real people you invite through the Invite Wizard, so go through it right away and put in as many contacts as you can: at least 20 cell phone numbers, plus every email the importer can pull in.

The main steps

  1. Create your fundraiser. Name it, tell your story in two or three specific sentences (what you are raising money for, who it helps, what it means to you), set a goal you can raise anytime, and pick a category. The 10-day run starts on your start date.
  2. Add a photo of your face. Not a logo. Pages with a photo raise about 50% more because Grandma can see it is really you.
  3. Add a 15-second video. Landscape, on your phone: who you are, what you are raising money for, "grab some popcorn below and share this with anyone who might help," thank you. Upload it under Edit Campaign, Media, or paste a YouTube or Vimeo link.
  4. Go through the Invite Wizard, all three steps, right now. Email, text, social, in that order (details below). Use the email importer and put in at least 20 cell numbers.
  5. Save your page and flyer. Add your page to your phone's home screen and screenshot your QR Flyer so you can invite anyone you run into.
  6. After it ends. Your check is mailed within 2 business days. Supporters already got a thank-you with their receipt, so a personal note to your biggest supporters and a final post with the total raised are what set up your next fundraiser.

The Invite Wizard, step by step

Open it from the Invite Wizard button on your dashboard. It has three screens; Next moves you through them in order and Back returns to the menu. You can come back and run it again as often as you like, and the Previously Sent lists on each screen show who you have already reached.

Step 1: Email

  • Tap Import to connect your address book (Gmail, Outlook, iCloud, Yahoo). Select everyone who knows you. This is the fastest way to get dozens of contacts in at once, and it is where most of your emails should come from.
  • Or paste addresses into the box, separated by commas or one per line.
  • Real people who know you only: family, family friends, your parents' coworkers, neighbors, former coaches and teachers, church friends. The system rejects duplicates and generic addresses like info@ or support@.
  • Tap Send invites. Each email goes out with your photo, your story, and your link.

Step 2: Text

  • Paste at least 20 cell phone numbers, separated by commas or one per line. Open your phone's Contacts, copy the numbers, and paste them here.
  • Think "wedding guest list": grandparents, aunts and uncles, cousins, godparents, your parents' best friends and coworkers, neighbors, the family dentist or realtor, and the most successful adult you know.
  • Tap Send text invites. Texts get opened almost instantly and drive most of the first 72 hours. Follow up with your top ten by hand: "Just sent you my popcorn fundraiser. It would mean a lot. Thank you!"

Step 3: Social

  • Tap Facebook or X to post straight from the wizard.
  • Tap Copy Link and paste it into an Instagram story, Snapchat, your family group chat, and your email signature.
  • Tap Done. Then come back on day 3 or 4 and run the wizard again with the people you forgot.

Still stuck?

Email us with your fundraiser name and ID, or your order number, and we will get you sorted.

support@pop-paradise.com Contact form

Got Questions?

Fill out the simple form below or email us directly at
support@pop-paradise.com